Welcome to Barefoot mobile

 To activate your service you’ll need:

 

1/ Your new Barefoot SIM card

2/ Your Barefoot account number

New SIM number, not sure where to find this

Barefoot account number

Choose your plan

Would you like to keep your existing number or to get a new number?

Existing mobile number

Is your current mobile service postpaid or prepaid?

Date of birth (associated with this service)

The account number of your current mobile service provider

Who is your existing provider?

Choose a number

Important things to know…

 

1. Porting your existing mobile number can take up to 48 hours. Activation will only occur during business hours: Monday-Friday (8AM-8PM AEST) and Saturdays (10AM-6PM AEST) – there is no porting on Sundays or national public holidays.

2. The SIM card number is printed on the SIM card that you would have received in the post. The SIM card number is nine (9) digits long, and for example, looks like 4649 1234 5N. When entering the SIM card number in the activation form, please exclude the letter at the end.

3. To protect you from unauthorised ports, you will be sent a verification code via SMS and you must enter the correct code for the porting request to proceed.

4. Once you’ve clicked the “activate” button, DO NOT PUT THE SIM CARD IN YOUR PHONE IMMEDIATELY. You will know your mobile service is active with when the SIM card with your previous mobile provider no longer works – you will also receive an SMS and email confirming the activation. When this occurs, place the new SIM card in your phone and turn your phone on. If it is not active straight away, turn your phone on and off every 10 minutes or so. If after an hour it is still not active, please contact us at support@barefoottelecom.com.au.

Important information if you are porting (transferring) your mobile number from another mobile provider:

 

(a) To protect customers from unauthorised ports, an additional identity verification process will be used to verify the identity of the person making a porting request, prior to the mobile service number being ported;

(b) In the event you suspect that your mobile service number has been fraudulently ported you should immediately contact:
(i) the Australian Federal Police or the relevant State or Territory Police; and/or
(ii) government services that support customers whose mobile service number is the subject of an unauthorised port. Currently these kinds of services include Scamwatch (https://www.scamwatch.gov.au/) and IDCARE (https://www.idcare.org/).

If you suspect the occurrence of unauthorised porting of your mobile service number, you should:

 

(a) contact your mobile carriage service provider for assistance; and/or

(b) contact your financial institution(s)

Drop us a line

Address: PO Box 7273 Wetherill Park NSW 2164

Phone: 1300 017 622

Email: support@barefoottelecom.com.au

 

Want to see the fine print?

You can read all of our Important Stuff documents here

 

Support Operating Hours:

8:30am to 7:00pm

Monday - Saturday